Amicale

The Cezam offer of the Amicale is valid for one calendar year (from January to December) - this is required by the principle and operation of Cezam. As a result, we close registrations for the current year at the end of November and draw up the list of accounts for 2025 in December.

If you took advantage of the offer in 2024 and your account is activated - please answer this questionnaire to let us know if you want to renew your account in 2025. https://forms.office.com/e/4L5WUGd5Xa

If you did not benefit from the offer in 2024 but would like to be considered for the next round of offers, please complete the following questionnaire.
In order to be considered for the 2025 offer, please complete the questionnaire and provide your personal email address. (we kindly request that our members do not use their professional email addresses on external sites for security reasons).

https://forms.office.com/e/4L5WUGd5Xa

We will then gather all this information and send it to Cezam on 18 December
so that they can send you an email asking you to validate/create your account before the end of the year (or so that they can send you an email asking you to validate/create your account before the end of the year) (or extend your access to 2025 for those who already have an account). Once you will need to click on ‘create my account’ to set a password, after which your account will be active.

Once you have created an account, you can order paper tickets or e-tickets from Cezam. e-tickets from Cezam can be purchased on their website, mobile app or directly at their head office (Espace Européen de l'Entreprise, 1 rue de la Haye, 67300 Schiltigheim) on Wednesdays and Fridays between 9:00 and 18:00.

As a reminder, there is a difference between the Amicale's standard offer (free of charge as part of the annual subscription to the Amicale) and the Cezam Card, a non-compulsory option for which there is a charge in addition to the free access offered by the Amicale (see picture) .

Privacy Notice

Survey concerning the externalised ticketing system proposed by Staff Amicale of the Council of Europe

This privacy notice explains how we process your personal data in the context of the Survey concerning the externalised ticketing system of the Staff Amicale of the Council of Europe (hereinafter the Amicale). Since at the end of the survey you have the possibility to opt for a ticketing system of the ticketing partner of the Amicale du Personnel, Cezam, this privacy statement also contains the relevant information regarding the transfer of your personal data to Cezam.

1.  Who is responsible for data processing?

The Staff Amicale is the “data controller” with respect to the processing of personal data in relation to the survey on the externalised ticketing system of the Amicale, which means it has the decision-making power concerning the data processing. Processing of your personal data is governed by the Council of Europe Regulations on the Protection of Personal Data adopted by the Committee of Ministers on 15 June 2022.

2.  What data do we process and for what purpose?

2.1. Information with regards the Survey

For survey purposes only, you are not required to provide personally identifiable information unless you wish to create an account with our ticketing partner (see below). If you complete the questionnaire available on the Amicale's web page and on the Intranet, we will process information relating to your membership at the Amicale and your contractual situation within the Organization in order to analyse the responses from different groups of respondents.

Concerning the questionnaire sent by e-mail, we process your professional e-mail address in order to send it to you. However, we will only be able to link you to your survey responses if you provide your personal data to create your account with our ticketing partner (see below).

2.2. Transfer of your personal data to our ticketing partner Cezam

If you give us your consent to the transfer of your personal data to our ticketing partner, Cezam, then we will process the following personal data which you must provide in response to the last question of the survey: your first name, last name and email address personal email.

We also process your email address so that we can contact you if necessary.

3.  What is the legal basis for our processing of your data?

The legal basis for our processing of your data is your consent.

4.  Who has access to your data?

Only people within the Amicale who need your personal data in order to analyse your responses and transfer your data to our ticketing partner, if applicable, will have access to it.

The data processor we use to collect survey responses is Microsoft Forms. You can find information on Microsoft Forms Security and Privacy here.

If you choose to create an account with our ticketing partner Cezam, the latter will be responsible for processing the personal data relating to your account. You can find Cezam's privacy policy here (only available in French).

5.  How do we store your personal data?

Your personal data will be stored electronically on the Council of Europe’s servers located in the European Union. We have put in place measures to protect the security of your personal information, including appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These measures include encrypted servers, limited access to any databases only for those people who need it and secure backup of all data.

If you choose to create an account with our ticketing partner, Cezam, you will find more information on the security of your personal data in their data policy (only available in French).

6. How long will your data be stored?

We will store the responses to the survey for the duration of the preparation of the final report. The estimated timeframe for completion is 6 month from the end date of this Survey.

If you choose to create an account with our ticketing partner, Cezam, you will find more information on the security of your personal data in their data policy (only available in French).

7.  What are your data protection rights?

You have the right to:

-  request access to your personal information held by us;

-  request that we correct incomplete or inaccurate personal information that we hold about you;

-  request that we delete or remove your personal information when there is no valid reason for us to keep it;

-  object to the processing of your personal information on specific grounds relating to your situation.

8.  Contacts

If you wish to exercise the above rights, or for any queries, concerns, or requests you may have in connection with the way your data is collected and used, please contact the Council of Europe by:

-  sending an email to amicale@coe.int.

-  sending an email to the Council of Europe’s Data Protection Officer at dpo@coe.int.

If you feel that we have not adequately responded to your request and consider that your data protection rights have been violated as a result of our processing of your personal data, you have the right to lodge a complaint with the Council of Europe Data Protection Commissioner by sending an e-mail to datacommissioner@coe.int.